SoX has updated its network change process to include change categories, implementation schedules and Change Advisory Board approvals. Change categories that Participants and Peers can request via https://noc.sox.net/help/ include Standard, Normal and Emergency changes.
A change that is low-risk, repetitive. No approval required. Includes external vendor maintenance (i.e. Fiber providers, Facebook, Google)
6:01 PM – 6:00 AM eastern
A change that is non-repetitive, broad, affects multiple participants/networks. Approval required. Seven-day notice required.
Sundays 12:01 AM eastern
A change that is implemented to restore/improve service, non-repetitive, broad, affects multiple participants/networks and. Approval required. Less than seven-day notice provided.
Examples of Standard Changes include trunking VLANs between two ports, adding prefix to prefix-list/anti-spoofing filter, and adding BGP peering for new IX peer. Examples of Normal Changes include IOS upgrade, OSPF / iBGP changes, new ISP BGP peerings, and power work. Participants will receive email notification of network maintenance at time of request and again 24hours before the maintenance.